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HELPMATESM Support Plans
- 7x24 Premium Support Plan
- Priority service for business hours support
- 6-call block of after hours support
- Free periodic software updates
- 30% discount on software add-on licenses
- 1 Free software audit per year
- 1 Free software backup per year
- Software training at list price, with priority seating
- 15% discount on new software product licenses
- 5x8 Standard Support Plan
- Business hours support
- After hours support at a per incident fee
- Free periodic software updates
- 20% discount on software add-on licenses
- 1 Free software audit per year
- 1 Free software backup per year
- Software training at list price
- 10% discount on new software product licenses
- 1x1 Limited Support Plan
- Call-back within 8 hours for support, at a per incident fee, during normal business hours
- Software training at list price
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HELPMATESM
PMC's Software Support Plan
As important as the software package itself is the ongoing support of the software and your staff who operate it on a daily basis. Ever-changing advancements in both hardware and software have an impact on any software package. PMC prides itself on continually improving its product line. Non-static software assures you that a product you license today will remain viable in the years to come. Product enhancements and new product development will give you the "edge" you need to remain competitive.
Support will mean many different things throughout the plant. To the daily operator, PMC support will provide timely access to a knowledgeable staff capable of assistance in data problems, system problems, yield testing, and so on. A single employee on vacation or out sick for a day will not cause your production to come to a halt.
To management, PMC support will mean a reliable staff available to train your operators as personnel move on or a source for assistance in system recovery in the event of a catastrophic hardware failure.
With these needs in mind, PMC Software has developed HELPMATESM, the ultimate support plan. HELPMATESM offers three support plans, outlined at right, which include the following support features.
Telephone Support
As a HELPMATESM subscriber, you have the confidence of knowing that a PMC Customer Service technician is available by telephone to answer your questions about software licensed from PMC Software.
Hardware Support
PMC's technicians are trained to analyze support questions to determine if they are hardware related. If so, they will direct you to the appropriate hardware manufacturer's support location, or your own local hardware or network support group. Hardware support is not covered in the HELPMATESM plan.
Upgrades, Audits, and Backups
HELPMATESM 7x24 and 5x8 subscribers receive the following free services.
- Free software updates
- Free software audits
- Free software backups
Additional Support
Depending on the HELPMATESM subscription plan chosen, you may be entitled to the following features. Please refer to the summary of each HELPMATESM plan, at right, to see which features are offered.
- Discounts on software add-ons and new software products
- Software training for your employees
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