Services

Consulting Services: PMC Software offers a fully-staffed support team ready to assist you in any facet of automating your window or flat-glass factory. We have the expertise and experience in these industries that you need to gain that competitive edge! more...
Installation Services: We install what we sell! PMC Software has a staff of fully-trained technicians ready to implement any of our wide range of software products - either remotely or at your site. more...
Support Services: We offer many levels of support, from telephone and remote communications to onsite technical expertise. more...
Custom Design Services: Sometimes the Out-Of-The-Box software package is not a perfect fit for your business. Our programming staff can help you custom-fit specific applications for your business. more...
Other Services: From system training in our classroom or onsite to special project development and management, PMC Software offers a full range of single-source solutions to help your business grow. more...

Consulting Services

Why Consulting Services? Take advantage of PMC Software's 25 years in the industry and staff members averaging over 10 years of experience. That adds up to a tremendous amount of operational experience with diverse equipment, systems and operations. We have seen what works, what doesn't and pretty much everything in between. Initial consultation fees easily offset problems and financial drain that result from poor or inadequate planning in the initial stages.

New Plant Construction: Use our 25 years of experience during your initial New Construction Plant Planning. We may not have seen it all, but we have certainly seen a lot - the Good, the Bad and the Ugly. Remember, you will have to live with the cost of any planning mistakes made for the Operational Life of the equipment you select. And our experience and relationships with diverse equipment manufacturers helps put you in contact with the right people during the early stages of design and implementation.

Line Equipment Upgrades: When planning equipment or line upgrades, contact PMC Consulting Services to take advantage of our experience in all the diverse equipment and operation process out there. As system integrators, we work with most major and minor equipment manufacturers to provide smooth integration of new equipment into your operational process. BUYING A NEW PIECE OF EQUIPMENT THEN FITTING IT INTO YOUR OPERATION IS THE WRONG APPROACH. PMC can help you determine the right equipment purchase for you that will provide years of ROI based on your specific plant and operations.

General Consulting: Thinking about diversifying your business? Cutting your own product in-house instead of buying outside? Contact PMC during those initial idea meetings to get the viewpoint from front-line experts who see different operations, processes and equipment systems on a constant basis. Let our experience help shape and ease your decision making process.

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Installation Services

We are a single-source contact for software procurement, installation, training, and support. Rely on our years of experience with installations (software-only or software/hardware turn-key integration). Our installation technicians work directly with machinery vendors to ensure optimum integration of our software into your environment. Training is a crucial component to any project's success - and our technicians are unequaled.

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Support Services

We provide 3 general levels of support from a full time professional support staff. Using an Interactive Knowledge Base, our technicians provide speedy resolutions to issues. PMC Software has made a commitment to continue to be your business partner in the development of new and innovative products as the industry moves forward.

HELPMATE 7x24 Plan: This plan offers 7 day per week, 24 hour per day call response with priority service over other calls; six free after-hours support per year; updates to maintain the most current versions of our software packages; substantial discounts on add-on programs and new product offerings; Software Audit Services; Software Backup Services; and much more!

HELPMATE 5x8 Plan: Our most popular plan, it offers normal business hour coverage with after-hours emergency call availability at a nominal surcharge. In addition, there are annual updates at no charge; attractive discounts on add-on programs and new product offerings; Software Audit Services; Software Backup Services; and more!

As a HELPMATE 7x24 Plan or HELPMATE 5x8 Plan subscriber, you will also be entitled to discounted new products in advance of the general public, getting a big jump on your competition when it comes to new and innovative products.

HELPMATE 1X1 Plan: Our economical solution to those customers who require support for incidences as they incur. No annual updates, product discounts or backup and audit services are included. Support is dependent on the ability of the PMC Technician to support the software version being run.

REMOTE Support.

We utilize emerging technologies, whenever appropriate or possible, to remotely install, service and support your systems. Through the use of systems like VPN, PCAnywhere, WebEx and others we can support your staff and their equipment to keep your operations running smoothly and efficiently. Our Support Technicians have the ability to access plant computers to accurately troubleshoot or provide instructions to your operations staff in real-time.

Our extensive knowledge of plant hardware equipment and systems often assists your staff with the identifying hardware/software conflicts with a one source phone call.

BACKUP Support: PMC provides complete hard drive mirror images of your installed system software (data not included). These backups are used for testing upgrades, new installations and troubleshooting. They are also readily available in the event you incur a catastrophic computer hardware problem.

Interactive Video Training & Support: PMC utilizes the power PC delivered Interactive Video Software Training modules to bring new or changing staff up to speed on your systems. Individual Program Modules allow users to follow along with consistent, easy to understand, on-screen videos of our software's operation. Plus, we use web-based Video Frequently Asked Questions (VFAQs) to provide mini-modules of audio/video solutions to commonly asked questions. Click Here for a short example.

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Custom Design Services

Sometimes it's necessary to interface with new or unique technologies to satisfy an operational need. Our staff has years of problem-solving experience that can produce solid solutions for you. Feel free to contact us with unique or different problems. Our wide-ranging familiarity in the glass industry gives us an edge in providing solutions that you can rely on.

If you're looking to implement new technologies into your operations such as RFID, Automated Vision Systems, Remote Conferencing, etc., please contact us to assist in either pilot programs or full scale rollout. We keep abreast of emerging technologies and can assist in design and implementation.

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Other Services

New concepts? Unique machinery design? We're here to discuss your interface, integration and implementation issues.